Refund policy

We want every delivery from TOUSEEF AHMED to arrive in perfect frozen condition. If something is not right, please contact us quickly so we can make it right.

Report a problem within 48 hours

Because our products are perishable, please inspect your order as soon as it arrives. If your order is damaged, incomplete, incorrect, or arrives thawed, email info@patrikutensils.shop within 48 hours of delivery with your order number and photographs of the packaging and product. We will arrange a replacement or a full refund.

Change of mind

Unopened products that have been kept frozen may be returned within 14 days of delivery. Return shipping is the customer's responsibility and a refund is issued once the goods are received and inspected. For food safety reasons we cannot accept returns of products that have been opened, thawed or partially used.

How refunds are paid

Approved refunds are issued to the original payment method within 5 to 10 business days. Shipping charges are refunded when the return is due to our error.

Your statutory rights

Nothing in this policy excludes, restricts or modifies any right or remedy you may have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under that law.